Shipping Policy

Last Updated: October 23, 2026

Thank you for shopping at VivaHem.

This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, and how to contact us regarding shipping questions.

1. Shipping Destinations

VivaHem ships to eligible addresses in the United States.

Shipping availability is confirmed at checkout. Certain destinations or products may have shipping restrictions.

2. Order Processing Time

Orders are typically processed within 3–5 business days after payment confirmation, excluding weekends and public holidays.

Order processing includes payment verification, preparation, packaging, and shipment arrangements.

3. Estimated Shipping Time

Standard shipping to eligible United States destinations typically takes 7–12 business days after dispatch.

The estimated total delivery time is approximately 10–17 business days, including order processing and transit.

These timeframes are estimates rather than guaranteed delivery dates.

4. Shipping Rates

Our standard shipping rates for eligible orders shipped to the United States are as follows:

• Standard Shipping: $5.99 USD per order for merchandise subtotals below $49.99 USD.

• Free Standard Shipping: Available for eligible orders with a merchandise subtotal of $49.99 USD or more.

The free shipping threshold is calculated after applicable discounts and before taxes.

Any applicable shipping charges will be displayed at checkout before payment confirmation.

Orders shipped internationally may be subject to additional customs duties, import taxes, or clearance fees, which are the responsibility of the customer, as explained in Section 10 of this Shipping Policy.

For questions about shipping charges, please contact us at contact@mail.vivahem.com.

5. Shipping Origin

Orders are dispatched from U.S. and China.

The shipping origin may vary depending on product availability and fulfillment arrangements.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Tracking updates may take additional time to appear after a carrier receives the shipment.

7. Shipping Delays

Delivery times may be affected by weather, transportation disruptions, customs processing, peak shopping periods, or other circumstances beyond our reasonable control.

If we cannot ship your order within the stated processing timeframe, we will notify you and provide appropriate options, including cancellation and a refund where required by applicable law.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us as soon as possible at contact@mail.vivahem.com.

We will attempt to accommodate address changes before dispatch, but changes may not be possible after a shipment has been handed to the carrier.

9. Lost, Damaged, or Missing Packages

If your order is lost, arrives damaged, or is not delivered within the expected timeframe, please contact our customer support team.

We will investigate the issue with the relevant shipping provider and provide an appropriate resolution in accordance with applicable law.

Please include your order number and any available tracking information when contacting us.

10. Customs Duties and Import Charges

Orders shipped from China to the United States may be subject to customs duties, import taxes, customs clearance fees, or other government-imposed charges.

Customers are responsible for paying any applicable customs duties, import taxes, and related import charges, unless otherwise required by applicable law.

These charges are not included in the product price or standard shipping fee unless expressly stated at checkout.

Orders shipped from our facilities within the United States generally do not require additional U.S. import customs clearance by the customer.

For internationally shipped orders, applicable import charges may vary depending on the product, declared customs value, destination, and current customs regulations.

Where applicable, customers may be required to pay these charges directly to the relevant customs authority, shipping carrier, or authorized collection agent.

If you have questions about potential import charges or the shipping origin of your order, please contact us at contact@mail.vivahem.com before placing your order.

11. Contact Information

VivaHem

Email: contact@mail.vivahem.com

Website: https://vivahem.com/