Terms of Service

Last Updated: October 23, 2026

Welcome to VivaHem.

These Terms of Service ("Terms") govern your use of https://vivahem.com/ and your purchase of products offered through our website.

By accessing our website or placing an order, you agree to these Terms, subject to any rights that cannot lawfully be excluded.

1. Online Store Terms

You agree to use our website only for lawful purposes and not to interfere with its security, operation, or availability.

You must provide accurate information when placing an order or contacting our customer support team.

2. Products and Availability

We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices, and availability information.

Product colors and appearance may vary slightly depending on screen settings and manufacturing variations.

Product availability may change. If an ordered item becomes unavailable, we will contact you to explain the available options, including a refund where appropriate.

We do not guarantee that every product will remain available at all times.

3. Pricing and Payment

Product prices are displayed in the currency indicated on our website.

Available payment methods are shown at checkout.

The final order total, including applicable shipping charges and taxes, will be presented before you confirm your purchase.

We reserve the right to correct genuine pricing or product information errors. If an error affects an order, we will contact you before proceeding and provide an appropriate cancellation or refund option.

4. Order Acceptance

After placing an order, you may receive an automated order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

If we are unable to fulfill an order, we will notify you and arrange an appropriate refund for any payment collected.

5. Shipping and Delivery

Orders are shipped to eligible destinations as indicated during checkout.

Our estimated processing times, delivery times, shipping fees, and free shipping conditions are explained in our Shipping Policy.

Delivery estimates may vary due to carrier operations, customs processing, weather conditions, or other circumstances beyond our reasonable control.

We will address shipping delays and provide remedies as required by applicable law.

6. Returns and Refunds

Eligible returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Nothing in these Terms limits any non-waivable consumer rights available under applicable law.

7. Customer Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please notify us promptly if you suspect unauthorized account access.

8. Intellectual Property

Unless otherwise stated, the website's original content, design, text, graphics, and other materials owned or licensed by VivaHem are protected by applicable intellectual property laws.

You may not reproduce or commercially exploit our protected materials without authorization, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

9. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, and other operational functions.

We may also provide links to third-party websites for convenience.

We do not control independent third-party websites and are not responsible for their content or practices, except as required by applicable law.

10. Prohibited Uses

You may not use our website to:

• Engage in unlawful or fraudulent activities.

• Submit false or misleading information.

• Infringe intellectual property rights.

• Introduce malicious software.

• Attempt unauthorized access to website systems.

• Interfere with other users' lawful use of the website.

11. Disclaimer of Warranties

We make reasonable efforts to maintain the accuracy and availability of our website.

To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free website access.

Nothing in this section excludes statutory product warranties, consumer guarantees, or other rights that cannot lawfully be waived.

12. Limitation of Liability

To the extent permitted by applicable law, VivaHem and its operating company will not be liable for indirect or consequential losses arising solely from use of the website.

This limitation does not apply where liability cannot lawfully be excluded, including liability arising from fraud, willful misconduct, or other legally protected consumer claims.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify VivaHem against reasonable losses arising from your unlawful misuse of the website or material violation of these Terms.

This provision does not limit your statutory consumer rights.

14. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Changes will not retroactively remove rights already accrued under applicable law.

16. Governing Law

These Terms shall be governed by the laws of [CONFIRMED GOVERNING JURISDICTION], subject to applicable conflict-of-law rules.

Nothing in these Terms limits mandatory consumer protection rights that apply to customers in their place of residence, including rights available to consumers in the United States where applicable.

Any dispute resolution arrangements must comply with applicable law and may not deprive consumers of non-waivable legal protections.

17. Contact Information

VivaHem

Email: contact@mail.vivahem.com

Website: https://vivahem.com/