Privacy Policy

Last Updated: October 23, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://vivahem.com/, purchase our products, or communicate with us.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Information You Provide

• Name and contact information, including email address and telephone number.

• Billing and shipping addresses.

• Order details, purchased products, and transaction records.

• Customer support messages, return requests, and other communications.

• Account information, if you create a customer account.

Payment Information

Payments are processed through the payment service providers available at checkout. We may receive payment status, transaction identifiers, and limited payment-related details needed to manage orders, refunds, and disputes.

We do not directly store complete payment card numbers.

Information Collected Automatically

When you visit our website, we and our service providers may collect:

• IP address and approximate location.

• Browser and device information.

• Pages viewed and interactions with our website.

• Referral sources and website performance information.

• Cookie identifiers and similar technical information.

2. How We Use Personal Information

We use personal information to:

• Process and fulfill purchases.

• Arrange shipping and provide order updates.

• Respond to customer questions and support requests.

• Process returns, refunds, and payment disputes.

• Maintain website functionality and security.

• Detect fraud and unauthorized activity.

• Understand website usage and improve our services.

• Send marketing communications where permitted by applicable law.

• Measure advertising performance and display relevant advertisements where permitted.

• Meet applicable legal and regulatory obligations.

3. Cookies and Similar Technologies

Our website may use essential cookies required for shopping cart functionality, checkout, security, and other website operations.

We may also use analytics and advertising technologies to understand website activity, measure campaign performance, and improve marketing effectiveness.

Depending on the technologies enabled on our website, these may include Google Analytics, Google Ads, and other advertising or analytics providers.

You can manage certain cookies through your browser settings and any privacy preference controls made available on our website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

For information about how Google processes data from sites and apps using its services, visit:

https://policies.google.com/technologies/partner-sites

4. Sharing Personal Information

We may share personal information with service providers and other parties when reasonably necessary for our operations, including:

• E-commerce platform and website hosting providers.

• Payment processors and financial service providers.

• Shipping and logistics partners.

• Customer support and communication providers.

• Analytics and advertising providers, where applicable.

• Fraud prevention and security service providers.

• Legal authorities when required by applicable law.

We do not disclose personal information to unrelated third parties for their independent use except as described in this policy or otherwise permitted by law.

Certain advertising disclosures may be considered a "sale," "sharing," or targeted advertising under applicable U.S. state privacy laws, even when no money is exchanged.

5. Advertising and Marketing Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in eligible marketing messages or by contacting us.

Where applicable, you may also be able to manage advertising preferences through the privacy controls provided on our website.

Google advertising preferences may be managed at:

https://myadcenter.google.com/

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will delete, anonymize, or securely retain it only where legally permitted or required.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. International Data Transfers

VivaHem is operated by a company based in China and serves customers in the United States and other eligible locations.

Your personal information may be processed or stored in countries other than your country of residence, depending on the location of our service providers and business operations.

Where required, we implement appropriate safeguards for international transfers of personal information.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Obtain a copy of certain personal information.

• Opt out of certain targeted advertising, sales, or sharing of personal information.

• Withdraw consent where processing is based on consent.

• Appeal certain privacy request decisions where applicable law provides that right.

These rights may be subject to verification, exceptions, and limitations under applicable law.

To submit a privacy request, email contact@mail.vivahem.com with the subject line "Privacy Request."

We will respond within the time required by applicable law.

10. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information in violation of applicable law, we will take appropriate steps to delete it.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data practices, or legal obligations.

When we make changes, we will update the "Last Updated" date at the top of this page and provide additional notice where required.

13. Contact Us

For questions or requests relating to this Privacy Policy, contact:

VivaHem

Email: contact@mail.vivahem.com

Website: https://vivahem.com/