Contact Us
We're here to help.
If you have questions about a product, order, payment, shipping, tracking, return, or refund, please contact our customer service team using the information below.
Customer Service
Email: contact@mail.VivaHem.com
Phone: +86 131 1471 1169
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
Closed on weekends and public holidays.
Response Time:
We normally respond to email inquiries within one business day.
Order Support
If you are contacting us about an existing order, please include:
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Photos or videos where relevant to a damaged, defective, or incorrect item
Providing this information will help our customer service team review your request more efficiently.
Business Information
Trading Name: VivaHem
Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.
Business Address:
Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou, Guangdong
China
VivaHem is operated by Guangzhou Guimi E-commerce Co., Ltd.
Shipping and Returns
Orders are processed and shipped from our fulfillment location in Guangzhou, Guangdong, China.
For shipping times, shipping costs, tracking information, and delivery details, please review our Shipping Information page.
For return, refund, or replacement requests, please review our Return & Refund Policy and contact us before sending any product back.
Please note: The business and fulfillment address listed on this page should not automatically be treated as a return address. The applicable return instructions and return location will be provided or confirmed by our customer service team for an approved return.
Contact Us
For assistance, please contact:
VivaHem
Email: contact@mail.VivaHem.com
Phone: +86 131 1471 1169
We aim to provide clear information and responsive support before and after your purchase.