Contact Us

We’re here to help!

If you have any questions about your order, our products, shipping, returns, or anything else, please don’t hesitate to contact us. Our customer support team is committed to providing you with prompt and friendly assistance.

Customer Support

Email Address:
contact@mail.vivahem.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (UTC)

We aim to respond to all inquiries within 24 business hours. During weekends and public holidays, response times may be slightly longer.

Before Contacting Us

To help us assist you more quickly, please include the following information when contacting us:

• Your full name
• Order number (if applicable)
• The email address used to place your order
• A detailed description of your question or issue
• Photos or videos (if reporting a damaged or defective item)

Order Updates

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. If you have not received your tracking details within the estimated processing time, please contact us.

We’re Always Happy to Help

Customer satisfaction is our top priority. Whether you need product information, order assistance, or after-sales support, we’re always here to help.

Thank you for choosing Vivahem!