Privacy Policy

Last Updated: August 24, 2026

This Privacy Policy describes how Vivahem ("Vivahem," "we," "us," or "our"), operated by Guangzhou Guimi E-commerce Co., Ltd., collects, uses, discloses, and protects personal information when you visit Vivahem.com (the "Site"), make a purchase, contact us, or otherwise use our services.

By using the Site or our services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Site and our services.

Information You Provide to Us

When you place an order, create an account, subscribe to communications, contact customer service, or otherwise provide information to us, we may collect:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Account information
• Customer service communications
• Marketing preferences
• Other information you voluntarily provide to us

Payment information is processed by the payment service providers available through our checkout.

Vivahem does not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information through cookies, pixels, log files, and similar technologies, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Pages and products viewed
• Actions taken on the Site
• Shopping cart activity
• Referring website or advertising source
• Date and time of visits
• Approximate location derived from IP address
• Cookie identifiers
• Device identifiers
• Other technical information about your interaction with the Site

2. How We Use Personal Information

We may use personal information for the following purposes:

Providing Our Services

We may use personal information to:

• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and shipping updates
• Manage customer accounts
• Process returns and refunds
• Respond to customer service inquiries

Improving Our Website and Services

We may use information to:

• Understand how visitors use the Site
• Improve website functionality and performance
• Analyze product and service performance
• Troubleshoot technical issues
• Improve our products and customer experience

Security and Fraud Prevention

We may use personal information to:

• Detect and prevent potentially fraudulent transactions
• Protect customers and our business
• Maintain the security and integrity of the Site
• Prevent misuse of our services
• Comply with applicable legal and regulatory requirements

Marketing and Advertising

Subject to applicable law and your privacy choices, we may use information about your interactions with the Site to:

• Measure advertising performance
• Analyze marketing campaigns
• Create advertising audiences
• Show advertisements that may be more relevant to your interests
• Communicate with you about products, promotions, or offers when permitted

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Site and provide our services.

These technologies may be used to:

• Maintain shopping cart functionality
• Remember your preferences
• Provide essential website features
• Understand website traffic and usage
• Perform analytics
• Prevent fraud
• Measure advertising performance
• Support advertising and personalization where permitted

Some cookies and technologies are necessary for the Site to function.

Other cookies may be used for analytics, functionality, or advertising.

Where required by applicable law, we will use non-essential cookies and similar technologies in accordance with the privacy choices or consent provided through the Site.

You may manage certain cookie preferences through the privacy or cookie controls made available on the Site.

Please note that disabling certain cookies may affect the functionality of some Site features.

4. Shopify

Our online store is hosted on Shopify, which provides the ecommerce platform and related services that allow us to operate the Site and offer products to customers.

Shopify may process personal information in connection with services such as:

• Ecommerce functionality
• Hosting
• Security
• Fraud prevention
• Analytics
• Checkout and payment-related services
• Customer account features
• Other services enabled on our Shopify store

Shopify processes personal information in accordance with its applicable privacy practices and contractual obligations.

Depending on the Shopify services and settings enabled on our store, Shopify may process customer information for additional features and services.

5. Google and Online Advertising

We may use advertising and measurement services provided by third parties, including Google, to advertise our products and measure the effectiveness of our advertising campaigns.

Third-party vendors, including Google, may use cookies, device identifiers, pixels, or similar technologies to serve, personalize, or measure advertisements based on your previous visits to or interactions with the Site.

Information collected through these technologies may also be used to create advertising audiences and help us understand whether users interact with our advertisements or complete purchases after viewing or clicking an advertisement.

You can control or opt out of certain personalized advertising uses through Google Ads Settings.

You may also use the privacy choices available on the Site to manage certain advertising and data-sharing preferences where applicable.

We use advertising data subject to applicable laws and the policies of the advertising platforms we use.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

• Shopify
• Payment processors
• Shipping carriers
• Logistics and fulfillment providers
• Customer service providers
• Website hosting and technology providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers
• Government authorities or other parties when required by law

We may also disclose information when reasonably necessary to protect our rights, customers, business, or services.

Personal information may also be disclosed as part of a business transaction, such as a merger, acquisition, restructuring, financing, or sale of business assets.

7. Sale, Sharing, and Targeted Advertising

We do not sell personal information to third parties in exchange for monetary payment.

However, some privacy laws define certain disclosures of personal information for advertising purposes more broadly.

For example, the use of advertising technologies or disclosure of certain information to advertising partners may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws, even when no money is exchanged for that information.

Depending on where you live, you may have the right to opt out of these activities.

Where applicable, you may exercise these rights through the Your Privacy Choices or Data Sharing Opt-Out option available on our Site.

8. Global Privacy Control

Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control (GPC).

When a valid GPC signal is received from a browser or device in a jurisdiction where such signals are legally recognized, it may be treated as a request to opt out of certain activities that qualify as a sale, sharing of personal information, or targeted advertising.

9. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights relating to your personal information.

These rights may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a copy of certain personal information
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of targeted advertising
• Opt out of certain sales or sharing of personal information
• Appeal certain decisions relating to privacy requests where applicable

These rights are subject to applicable law and may not apply in every situation.

We may need to verify your identity before completing certain privacy requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Process and complete transactions
• Maintain order and business records
• Provide customer service
• Prevent fraud and misuse
• Resolve disputes
• Enforce agreements
• Meet accounting, tax, legal, and regulatory obligations

Retention periods may vary depending on the type of information, the purpose for which it is processed, and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

12. International Data Transfers

Vivahem operates an international ecommerce business, and some of our service providers may operate in countries different from the country in which you live.

As a result, your personal information may be transferred to, processed, or stored in other countries.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

13. Children's Privacy

The Site is intended for a general audience and is not directed specifically to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and address the request.

14. Third-Party Websites and Services

The Site may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review the privacy policies of those third parties before providing information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• The services we use
• Technology
• Legal or regulatory requirements
• Our privacy practices

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, please contact us:

Trading Name: Vivahem

Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Email: contact@mail.Vivahem.com

Phone: +86 131 1471 1169

Business Address:
Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou, Guangdong
China

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We normally respond to customer inquiries within one business day.