Payment Methods
Payment Methods
Last Updated: August 24, 2026
VivaHem offers payment methods through third-party payment service providers.
The payment options available for your order will be displayed during checkout before you complete your purchase. Available payment methods may vary depending on your location, device, currency, and the services currently supported by our payment providers.
Pay with PayPal
Where available, you may select PayPal during checkout.
After selecting PayPal, you may be redirected to PayPal or another PayPal-supported payment interface to review and complete your transaction.
Depending on PayPal's availability and eligibility requirements, you may be able to:
- Pay using your PayPal account
- Use an eligible credit or debit card
- Use other payment options offered directly by PayPal
The payment options displayed by PayPal are determined by PayPal and may vary by customer or location.
Before completing your payment, please review your:
- Contact information
- Billing information
- Shipping address
- Order details
- Order total
Transactions completed through PayPal are also subject to PayPal's applicable terms, policies, and eligibility requirements.
Any buyer protection provided by PayPal is administered by PayPal and is subject to PayPal's own terms and eligibility requirements.
Pay with Credit or Debit Card
Where available, you may pay using major credit or debit cards supported by the payment provider displayed during checkout.
The specific card brands available for your transaction will be shown on the checkout page.
Payment information is transmitted to and processed by the applicable third-party payment service provider.
VivaHem does not directly store your complete credit or debit card number.
For security and fraud-prevention purposes, your payment provider or card issuer may require additional verification before authorizing a transaction.
Payment Authorization
Submitting an order does not necessarily mean that payment has been successfully authorized.
A transaction may be declined or require additional verification for reasons such as:
- Incorrect billing information
- Insufficient funds
- Card restrictions
- Payment provider security checks
- Bank authorization requirements
- Suspected fraudulent activity
If your payment is declined, we recommend reviewing the information entered during checkout or contacting your bank, card issuer, PayPal, or applicable payment provider.
VivaHem does not control the authorization decisions made by banks or third-party payment providers.
Payment Confirmation
Please remain on the checkout page until the payment process is complete and an order confirmation page is displayed.
After a successful order, you should normally receive an order confirmation email at the email address provided during checkout.
If you believe you completed payment but did not receive an order confirmation, please:
- Check your email spam or junk folder.
- Review your payment account for the transaction status.
- Contact us at contact@mail.VivaHem.com.
Please include your name, email address used during checkout, and any available order or transaction information.
For your security, please do not send complete credit card numbers, card security codes, passwords, or other sensitive payment credentials by email.
Currency and Charges
Product prices and the applicable order total will be displayed during checkout.
Depending on your card issuer, bank, payment provider, and account currency, additional currency conversion fees or international transaction fees may be charged separately by your financial institution.
These third-party fees are not controlled by VivaHem.
Any shipping charges, taxes, or other charges collected by VivaHem will be displayed during checkout before you complete your purchase.
Payment Security
Payments are processed through third-party payment service providers available through our checkout.
These providers may use encryption, authentication, fraud-prevention tools, and other security measures when processing transactions.
VivaHem does not directly store complete credit or debit card numbers.
However, no electronic payment or Internet-based system can be guaranteed to be completely free from security risks.
If you believe there has been unauthorized activity involving your payment method, please contact your bank, card issuer, PayPal, or other applicable payment provider promptly.
Refunds
Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.
Once we initiate an approved refund, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
For complete refund eligibility and procedures, please review our Return & Refund Policy.
Questions About a Payment
If you have questions about a payment, charge, or order, please contact us:
Trading Name: VivaHem
Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.
Email: contact@mail.VivaHem.com
Phone: +86 131 1471 1169
Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time
We normally respond to customer inquiries within one business day.
If your question relates specifically to a card authorization, declined payment, PayPal transaction, or financial account issue, you may also need to contact your bank, card issuer, PayPal, or the applicable payment provider.