Terms of service

Last Updated: August 24, 2026

OVERVIEW

This website is operated under the trading name VivaHem by Guangzhou Guimi E-commerce Co., Ltd.

Throughout the Site, the terms "VivaHem," "we," "us," and "our" refer to Guangzhou Guimi E-commerce Co., Ltd., as the operator of VivaHem.com.

VivaHem provides this website, including the information, products, features, tools, and services available through the Site, subject to your acceptance of these Terms of Service and any policies referenced on the Site.

By visiting the Site, placing an order, or otherwise using our services, you agree to these Terms of Service.

Please read these Terms carefully before accessing or using the Site. If you do not agree with these Terms, you should not use the Site or our services.

Certain features or services may also be subject to additional terms or policies published on the Site, including our Privacy Policy, Shipping Information, and Return and Refund Policy.

SECTION 1 – ONLINE STORE TERMS

By using the Site or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you or, where required, that you have permission from a parent or legal guardian.

You may not use our products, Site, or services for any unlawful, fraudulent, or unauthorized purpose.

You must not:

  • Violate applicable laws or regulations
  • Transmit viruses, malware, or harmful code
  • Attempt to gain unauthorized access to the Site or related systems
  • Interfere with the security or operation of the Site
  • Use the Site for fraudulent or abusive purposes

A violation of these Terms may result in restriction or termination of access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving:

  • Suspected fraud
  • Unauthorized payment activity
  • Abuse of our services
  • Violation of these Terms
  • Security concerns
  • Applicable legal or regulatory requirements

Your information may be transmitted through different networks and service providers as reasonably necessary to operate the Site, process transactions, fulfill orders, and provide our services.

Payment information is processed through third-party payment service providers available through our checkout. VivaHem does not directly store complete credit or debit card numbers.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any substantial portion of the Site or its content without our prior written permission, except as permitted by applicable law.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to provide accurate and current information regarding our:

  • Products
  • Prices
  • Product descriptions
  • Availability
  • Shipping
  • Store policies

  • Services

However, occasional errors, inaccuracies, or omissions may occur.

Product colors and appearance may vary slightly depending on factors such as:

  • Screen settings
  • Display technology
  • Lighting conditions
  • Photography

We reserve the right to correct errors and update information when necessary.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 4 – PRICES AND CHANGES TO OUR SERVICES

Product prices and availability may change from time to time.

The price applicable to your order will be the price displayed and confirmed during checkout, subject to the correction of obvious errors as permitted by applicable law.

We may modify, suspend, update, or discontinue products, Site features, or services when reasonably necessary.

We are not responsible for temporary interruptions caused by maintenance, technical issues, service-provider disruptions, or circumstances outside our reasonable control.

SECTION 5 – PRODUCTS AND AVAILABILITY

Certain products may only be available through our online store and may be available in limited quantities.

We make reasonable efforts to display product information accurately, including:

  • Descriptions
  • Images
  • Available options
  • Prices
  • Product specifications

All products are subject to availability.

We may limit quantities or decline an order where reasonably necessary, including where:

  • Inventory is unavailable
  • Incorrect pricing or product information has been displayed
  • Payment cannot be authorized
  • Fraudulent activity is suspected
  • An order violates these Terms
  • Delivery to the requested destination is unavailable

Applicable purchases are also subject to our Return and Refund Policy.

SECTION 6 – ORDERS

Submitting an order does not necessarily mean that the order has been accepted for fulfillment.

After placing an order, you will normally receive an order confirmation at the email address you provided.

We may contact you if additional information is required to process your order.

We reserve the right to cancel or decline an order where reasonably necessary, including because of:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraud
  • Incorrect pricing
  • Incorrect product information
  • Shipping restrictions
  • Duplicate or abusive orders

If we cancel an order after payment has been successfully collected and no goods are supplied, any applicable refund will be processed to the original payment method.

SECTION 7 – BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information when placing an order or using the Site.

This may include:

  • Full name
  • Email address
  • Telephone number
  • Billing information
  • Shipping address

You are responsible for reviewing your order details before completing your purchase.

If you discover an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that order information can be changed after fulfillment has begun or after the package has been handed over to a carrier.

SECTION 8 – PAYMENT

Available payment methods are displayed during checkout.

Payments are processed through third-party payment service providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

An order may be delayed or canceled if payment cannot be successfully authorized or processed.

Any additional terms associated with a particular payment provider may also apply to your transaction.

SECTION 9 – SHIPPING AND DELIVERY

Orders are processed and shipped from our fulfillment location in Guangzhou, Guangdong, China.

Our current standard estimated shipping timeframe is:

  • Processing Time: 3–5 business days
  • Estimated Shipping Transit Time: 7–12 business days
  • Estimated Total Delivery Time: Approximately 10–17 business days
  • Our current standard shipping charge is:
  • Standard Shipping: US$5.98
  • Free Standard Shipping: Available on merchandise subtotals of US$69.98 or more

The shipping cost applicable to your order will be displayed during checkout before payment.

Delivery times are estimates and may be affected by carrier operations, customs processing, weather, destination, or other circumstances outside our reasonable control.

For complete shipping terms, tracking information, and delivery procedures, please review our Shipping Information page.

SECTION 10 – CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to customs procedures, import taxes, duties, or other charges imposed by the destination country or region.

Where these charges are not included or collected during checkout, they may be assessed separately by the relevant authorities or service providers.

Any taxes, duties, or other charges displayed during checkout should be reviewed before completing your purchase.

Customs clearance may also affect estimated delivery times.

SECTION 11 – RETURNS AND REFUNDS

Returns, refunds, damaged products, incorrect products, and other eligible order issues are handled in accordance with our Return and Refund Policy.

If you would like to request a return, please contact our customer service team before sending the product back.

Do not send a return to our business or fulfillment address unless our customer service team has specifically confirmed that address for your return.

The applicable return instructions and return location will be provided in accordance with our Return and Refund Policy.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

SECTION 12 – OPTIONAL AND THIRD-PARTY TOOLS

The Site may provide access to tools, applications, payment services, tracking services, integrations, or other functionality provided by third parties.

We may not control or operate those third-party services.

Your use of third-party services may be subject to additional terms and privacy policies provided by the applicable third party.

We are not responsible for third-party services to the extent permitted by applicable law.

SECTION 13 – THIRD-PARTY LINKS

The Site may contain links to websites or services operated by third parties.

These may include, for example:

  • Payment providers
  • Shipping carriers
  • Tracking services
  • Social media platforms
  • Other external services

We do not control all third-party websites and are not responsible for their content, privacy practices, availability, or services.

We encourage you to review the applicable terms and privacy policies before using a third-party website or service.

SECTION 14 – USER CONTENT, REVIEWS, AND FEEDBACK

If you voluntarily submit reviews, comments, photographs, suggestions, feedback, or other content to us, you represent that:

  • You have the right to submit the content
  • The content is not knowingly false or misleading
  • The content does not unlawfully infringe third-party rights
  • The content does not contain malicious software
  • The content does not violate applicable law

Where permitted by law, you grant us permission to use content you voluntarily submit in connection with operating, promoting, and improving our Site and services.

We reserve the right to moderate or remove content that we reasonably determine is:

  • Unlawful
  • Fraudulent
  • Misleading
  • Abusive
  • Offensive
  • Infringing
  • Spam
  • Otherwise inconsistent with these Terms

SECTION 15 – PERSONAL INFORMATION

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information about:

  • Personal information we collect
  • How information is used
  • Cookies and similar technologies
  • Advertising and analytics
  • Third-party service providers
  • Privacy rights
  • Privacy choices
  • How to contact us regarding privacy matters

SECTION 16 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions related to matters such as:

  • Product descriptions
  • Pricing
  • Promotions
  • Availability
  • Shipping charges
  • Delivery estimates
  • Where permitted by applicable law, we reserve the right to correct errors, update information, or cancel an affected order when reasonably necessary.

If an order is canceled after payment because of an error and no goods are supplied, the applicable amount will be refunded to the original payment method.

SECTION 17 – PROHIBITED USES

You may not use the Site or its content:

  • For unlawful or fraudulent purposes
  • To violate applicable laws or regulations
  • To infringe intellectual property rights
  • To harass or harm others
  • To submit knowingly false or misleading information
  • To transmit malware or malicious code
  • To interfere with Site security or operation
  • To attempt unauthorized access to systems or accounts
  • To collect personal information unlawfully
  • To engage in automated abuse, scraping, or attacks that interfere with normal Site operation

We may restrict access to the Site for violations of these Terms.

SECTION 18 – INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its original content, including text, graphics, layout, logos, and other materials owned or licensed by us, are protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of our intellectual property to you.

Third-party trademarks, product names, logos, images, and other intellectual property remain the property of their respective owners.

You may not use intellectual property displayed on the Site in a manner that violates applicable law or third-party rights.

SECTION 19 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain the availability and functionality of the Site.

However, we do not guarantee that the Site will always operate without interruptions, delays, technical problems, or errors.

To the maximum extent permitted by applicable law, the Site and its services are provided on an "as available" basis.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

SECTION 20 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, VivaHem and Guangzhou Guimi E-commerce Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use the Site where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms affects mandatory statutory rights available to consumers under applicable law.

SECTION 21 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Guangzhou Guimi E-commerce Co., Ltd., VivaHem, and their applicable employees, contractors, and service providers from third-party claims arising directly from:

  • Your unlawful use of the Site
  • Your material violation of these Terms
  • Your infringement of another party's rights

This provision applies only to the extent permitted by applicable law.

SECTION 22 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 23 – TERMINATION

These Terms remain effective while you use the Site or our services.

You may stop using the Site at any time.

We may restrict or terminate access where reasonably necessary because of:

  • A material violation of these Terms
  • Fraud or attempted fraud
  • Security risks
  • Unlawful activity
  • Abuse of the Site or services

Any provisions that by their nature should continue after termination will remain effective to the extent permitted by applicable law.

SECTION 24 – ENTIRE AGREEMENT

These Terms of Service, together with the policies and notices referenced on the Site, constitute the agreement governing your use of the Site and purchases made through it, subject to any mandatory rights provided by applicable law.

Relevant policies may include:

  • Privacy Policy
  • Shipping Information
  • Return and Refund Policy

If there is a conflict between these Terms and a mandatory consumer protection law applicable to you, the mandatory legal requirement will apply.

SECTION 25 – GOVERNING LAW

These Terms and our operation of the Site are governed by the applicable laws of the People's Republic of China, without regard to conflict-of-law principles, except where mandatory consumer protection laws in the country or region where you reside provide rights that cannot legally be waived or restricted by these Terms.

Nothing in this section is intended to deprive a consumer of mandatory protections available under applicable law.

SECTION 26 – CHANGES TO THESE TERMS

You can review the current version of these Terms of Service at any time on this page.

We may update these Terms from time to time to reflect changes in:

  • Our business
  • Our services
  • Website functionality
  • Applicable laws or regulations
  • Our policies

When these Terms are updated, we will revise the Last Updated date shown at the top of this page.

Your continued use of the Site after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

SECTION 27 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Trading Name: VivaHem

Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Email: contact@mail.VivaHem.com

Phone: +86 131 1471 1169

Business Address:
Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou, Guangdong
China

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We normally respond to customer inquiries within one business day.

Important: The business and fulfillment address listed above should not automatically be treated as a return address. Please contact our customer service team and review our Return and Refund Policy before returning any product.