Disclaimer

Last Updated: August 24, 2026

This Disclaimer applies to the information, products, and services available through VivaHem.com.

VivaHem is operated by Guangzhou Guimi E-commerce Co., Ltd.

General Information

The information provided on this website is intended to help customers understand our products, services, store policies, and shopping process.

We make reasonable efforts to keep product descriptions, specifications, prices, availability, images, shipping information, and other website content accurate and up to date.

However, occasional errors, omissions, or updates may occur.

Where appropriate, we may correct or update information in accordance with applicable law and our Terms of Service.

Nothing in this Disclaimer is intended to limit any mandatory consumer rights available under applicable law.

Product Information

We make reasonable efforts to describe and display our products accurately.

However, actual product appearance may vary slightly from images shown on the website due to factors such as:

• Screen settings

• Lighting conditions

• Photography

• Manufacturing variations

• Product updates

Customers should review the product description, specifications, size information, instructions, warnings, and other information provided on the applicable product page before purchasing or using a product.

Product availability, options, specifications, and pricing may change from time to time.

The price and order details displayed during checkout before payment will apply to your purchase, subject to the correction of obvious errors as permitted by applicable law.

Product Use and Safety

Products should be used only for their intended purpose and in accordance with any instructions, warnings, labels, or safety information supplied with the product.

Customers should not use a product in a way that is unsafe, prohibited, or inconsistent with its intended purpose.

VivaHem is not responsible for damage resulting from misuse, unauthorized modification, failure to follow applicable instructions or warnings, or use of a product for an unintended purpose, except where liability cannot legally be excluded or limited.

Health-Related Information

Certain products may include information relating to comfort, wellness, support, or everyday personal use.

Unless expressly stated otherwise and supported by appropriate evidence, products sold on VivaHem are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Product descriptions and customer experiences should not be treated as medical advice.

If you have a medical condition, injury, allergy, or other health concern that may affect your use of a product, you should consult an appropriately qualified healthcare professional where necessary.

Individual experiences and results may vary.

Customer Reviews and Experiences

Customer reviews, testimonials, photographs, and other user-submitted content reflect the experiences or opinions of the individuals who submitted them.

Individual experiences may vary and should not be interpreted as a guarantee that every customer will have the same experience or result.

Where reviews or other user-generated content appear on the Site, they are subject to our applicable moderation practices and Terms of Service.

Third-Party References

The Site may contain references to third-party companies, trademarks, services, payment providers, shipping carriers, tracking services, or other organizations.

Third-party trademarks and names remain the property of their respective owners.

Unless expressly stated and supported by an actual relationship, the appearance of a third-party name or trademark does not mean that VivaHem is sponsored by, affiliated with, endorsed by, or officially connected with that third party.

Shipping and Delivery

Orders are processed and shipped from our fulfillment location in Guangzhou, Guangdong, China.

Our current estimated shipping timeframe is:

• Processing Time: 3–5 business days

• Estimated Shipping Transit Time: 7–12 business days

• Estimated Total Delivery Time: Approximately 10–17 business days

Delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may be affected by factors such as:

• Carrier operations

• Customs processing

• Weather

• Public holidays

• Transportation disruptions

• Remote destinations

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

For complete information, please review our Shipping Information page.

Returns and Refunds

Return, refund, replacement, and cancellation requests are handled in accordance with our Return & Refund Policy.

Customers should review the applicable policy and contact our customer service team before sending any product back.

The business or fulfillment address displayed on our website should not automatically be treated as a return address unless it has been specifically confirmed for the applicable return.

Website Availability

We make reasonable efforts to keep VivaHem.com available and functioning properly.

However, temporary interruptions may occur because of:

• Website maintenance

• Technical problems

• Hosting or service-provider interruptions

• Network failures

• Security measures

• Other circumstances outside our reasonable control

We do not guarantee that the Site will be available without interruption at all times.

Limitation of Liability

To the maximum extent permitted by applicable law, VivaHem and Guangzhou Guimi E-commerce Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, the Site or our services where such liability may lawfully be limited.

Nothing in this Disclaimer excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in this Disclaimer is intended to exclude, restrict, or reduce mandatory consumer rights.

Eligibility to Use the Site

By using the Site or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you or, where required, that you are using the Site with the permission or supervision of a parent or legal guardian.

Changes to This Disclaimer

We may update this Disclaimer from time to time to reflect changes in our products, services, website practices, or applicable legal requirements.

When changes are made, the Last Updated date at the top of this page will be revised.

Contact Us

If you have questions about this Disclaimer, a product, or your order, please contact us:

Trading Name: VivaHem

Legal Business Name: Guangzhou Guimi E-commerce Co., Ltd.

Email: contact@mail.VivaHem.com

Phone: +86 131 1471 1169

Business Address:
Guangzhou Guimi E-commerce Co., Ltd.
Room 202–J17, 2nd Floor
No. 259 Huangpu Avenue Middle
Tianhe District, Guangzhou, Guangdong
China

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We normally respond to customer inquiries within one business day.